FAQ

The guidance on this page covers shopping and customer service through Simple Modern.

Returns, problems and refunds

What is the route for a return or an incorrect item? Within 30 days after delivery, contact us with proof of purchase about eligible unused goods in original condition and packaging. We arrange and pay return shipping for approved returns or exchanges. Order information and photos help us review damage, defects, missing contents or wrong items. Refunds go through the original payment method within 10 business days after approved receipt and inspection; the bank may need additional time.

Payment, product details and contact

Where are payment choices and specifications confirmed? Use the live checkout for available methods and the final USD charges, including any applicable tax. Check the individual Simple Modern listing for dimensions, capacity, material, accessory fit and care. Contact us below for further assistance.

Shipping area, cost and timing

Is there a shipping charge or a delivery estimate? Standard Shipping costs nothing for US orders, and we serve only US addresses. Allow 1–2 business days to prepare an order and an estimated 4–6 business days after dispatch. Weekends and US federal holidays do not count toward these periods.

Tracking and changes

Can I track, cancel or amend a purchase? Check the order email for tracking once it has shipped. Ask immediately about cancellation, changes or address corrections before dispatch. We will review the request, but order progress may prevent it and a shipped parcel may not be redirectable.

How to reach us

Simple Modern
Email: Support@simplemolern.shop
Phone: 912-443-2380
Address: 1000 Fanfare Way, Alpharetta, Georgia, 30009, US